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TOYOTA AUSTRALIA RECALLS LANDCRUISER 70 VEHICLES DUE TO EXHAUST PIPE HEATSHIELD

Toyota Australia has today announced that it will initiate a recall involving LandCruiser 70 vehicles produced between June 2016 and November 2018 to improve outreach to consumers. There are 22,971 vehicles involved in the Australian market.

This recall is regarding the accumulation of vegetation in the underbody of the involved vehicles. The involved LandCruiser 70 models are fitted with a Diesel Particulate Filter (DPF) system. A necessary function of the DPF system is to perform periodic regeneration, a cleaning process for the filter. A high engine operating temperature is necessary for this process to occur.

The DPF system has increased the importance of avoiding the accumulation of vegetation in the underbody when operating the vehicle in off-road and extremely dry vegetation environments. When driving in dry vegetation environments, there is the potential for grasses and seeds to accumulate around the underbody and exhaust system of these vehicles.

If the accumulated vegetation is not removed in accordance with maintenance instructions in the Owner Manual and warning label on the driver's door panel, and operation of the vehicle is continued, the accumulated vegetation may combust due to the high temperature during regeneration.

For involved vehicles, Toyota Dealers will install free of charge to vehicle owners modified heatshields to parts of the vehicle's exhaust area (depending on the model). Toyota Dealers will also enable the DPF manual regeneration customisation mode, which allows owners to conduct manual regeneration in a safe location prior to entering off-road, dry vegetation environments.

In addition, instructions on removal of accumulated vegetation will be placed in owners' vehicles as part of this campaign.

It is expected that it will take approximately 3 hours to replace the exhaust heatshields. However, depending upon the dealer's work schedule, it may be necessary for the owner to make the vehicle available for a longer period of time.

Toyota Australia will provide all owners of involved vehicles details of this recall campaign by SMS, email and/or mail to their last known address and phone number. Owners are asked to keep their contact details up to date with Toyota so future communications can be received.

Owners with additional questions or concerns are asked to please contact their local/preferred Toyota Dealer in the first instance or the Toyota Recall Campaign Helpline on 1800 987 366 (Mon-Fri 8.00-7.00pm AEST). Please quote your 17-digit Vehicle Identification Number (VIN).

Q&A
Q1. What models are involved in Australia?
A1. A total of 22,971 LandCruiser 70 vehicles are involved in Australia.

MODEL NAME MODEL CODE WMI VDS CD VIS RANGE PRODUCTION RANGE
FROM TO FROM T0
Land Cruiser VDJ76 JTE EV73J # 00012231 00015237 29-Aug-16 05-Nov-18
VDJ78 RV73J 09002115 09002530 29-Aug-16 19-Oct-18
RV71J 00007396 0F001001 31-Aug-16 01-Nov-18
VDJ79 BV71J 07010463 07022703 30-Aug-16 05-Nov-18
LV73J 07800009 07805019 30-Aug-16 05-Nov-18
LV71J 07400000 07404748 13-Jun-16 05-Nov-18

Note: Although the involved vehicles are within the above VIN ranges, not all vehicles in these VIN ranges were sold in the Australian market.
(#) indicates additional check digit (alpha or numeric).

Q2. What is the condition?
A2. This recall is regarding the accumulation of vegetation in the underbody of the involved vehicles. The involved LandCruiser 70 models are fitted with a Diesel Particulate Filter (DPF) system. A necessary function of the DPF system is to perform periodic regeneration, a cleaning process for the filter. A high engine operating temperature is necessary for this process to occur.

The DPF system has increased the importance of avoiding the accumulation of vegetation in the underbody when operating the vehicle in off-road and extremely dry vegetation environments. When driving in dry vegetation environments, there is the potential for grasses and seeds to accumulate around the underbody and exhaust system of these vehicles.

If the accumulated vegetation is not removed in accordance with maintenance instructions in the Owner Manual and warning label on the driver's door panel, and operation of the vehicle is continued, the accumulated vegetation may combust due to the high temperature during regeneration.

SQ1. Are there any symptoms/warnings before the condition appears in a vehicle?
Yes. Dry grass may have accumulated around the underbody and exhaust system of the vehicle, which may also cause a burning smell. We recommend that vehicle owners follow maintenance instructions in the Owner Manual and check whether flammable materials such as dry grass have accumulated around the underbody and exhaust system of the vehicle.

SQ2. What is the function of the Diesel Particulate Filter (DPF)?
A necessary function of the DPF system is to perform periodic regeneration, a cleaning process for the filter. A high engine operating temperature is necessary for this process to occur.

Q3. When was a production change implemented in affected Toyota vehicle models to address the potential of vegetation accumulation? What was the production change?
A3. A modified heatshield was introduced to vehicle production in November 2018.

Q4. What does the remedy involve?
A4. For involved vehicles, Toyota Dealers will install free of charge to vehicle owners modified heatshields to parts of the vehicle's exhaust area (depending on the model). Toyota Dealers will also enable the DPF manual regeneration customisation mode, which allows owners to conduct manual regeneration in a safe location prior to entering off-road, dry vegetation environments.

In addition, instructions on removal of accumulated vegetation will be placed in owners' vehicles as part of this campaign. A revised DPF information label will also be affixed to the interior of the driver's door.

Q5. How long will the remedy take?
A5. It will take up to approximately 3 hours to install the modified heatshields. However, depending upon the Dealer's work schedule, it may be necessary for the owner to make the vehicle available for a longer period of time.

Q6. I'm reluctant to visit a Dealership due to COVID-19. How can you help?
A6. You can be reassured that Toyota dealers are well-positioned to assist you in ways that prioritise your well-being and that of our dealership staff. For your peace of mind, our dealers have implemented intensive cleaning, hygiene and social-distancing measures, based on best-practice advice from governments and health authorities. Your preferred/local dealer will be able to assist in addressing your specific concern as well as any other questions you may have.

Q7. My vehicle's exhaust has been modified, what should I do?
A7. If any modifications have been made to your vehicle, it should still be presented to your local/preferred Toyota Dealer for inspection. The Dealer will make a judgement on the action required depending on the level of vehicle modification. In order to complete the recall, the complete exhaust system must be returned to original manufacturer condition.

Q8. Does this condition affect other Toyota models?
A8. Only models mentioned in the VIN range in the table at question 1 are involved in the Australian market.

SQ1. Why aren't other Toyota models included in this recall that are equipped with a DPF?
The design of the DPF system and underbody structure in other Toyota models is different to the LandCruiser 70 model and are therefore not affected by this issue.

Q9. My vehicle is in the affected production range. What should I do?
A9. Please contact your closest/preferred Toyota Dealer to verify if your vehicle is affected. Alternatively, please contact the Toyota Recall Campaign Helpline on 1800 987 366 (Mon-Fri 8.00-7.00pm AEST). Please quote your Vehicle Identification Number (VIN).

Q10. Where can I find my VIN?
A10. VIN number location varies by model. For information on how to find the VIN position specific to your vehicle, please search "vehicle identification number" in the alphabetical index at the rear of your Owner's Manual.

..ends/

For more information, please contact:

Tayla Hartley
Senior Public Affairs Specialist
tayla.hartley@toyota.com.au
Mob: 0459 879 615



 
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