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TOYOTA AUSTRALIA IDENTIFIES VEHICLES FOR REPLACEMENT OF COMPLIANCE LABELS

Toyota Australia has today announced that it will initiate a Customer Service Exercise (CSE) or Recall Campaign involving a range of HiLux and LandCruiser 200 vehicles.

The vehicles are fitted with a compliance label that is required to certify the vehicle meets Australian Motor Vehicle standards. The compliance label on the affected vehicles contains incorrect information due to an administrative error.

Involved models include:

400 x LandCruiser 200 Sahara Horizon vehicles produced for the Australian market between December 2019 to January 2020.
o These affected vehicles show the incorrect category of "MV" instead of "MC"
o CSE required

141 x LandCruiser 200 Series VX & Sahara vehicles, produced for the Australian market between September 2015 to July 2019.
o These affected vehicles show the incorrect seating capacity of "8" people instead of "7 "people
o Recall Campaign required

74 x HiLux Workmate Hi-Rider vehicles, produced for the Australian market between April 2019 to May 2020.
o These affected vehicles show the incorrect Gross Vehicle Mass (GVM) of "2,850" instead of "3,050"
o Recall campaign required

For all involved vehicles, Toyota dealers will replace the compliance label on the vehicle free of charge to vehicle owners.

It is expected that replacement of the compliance label will take approximately 30 minutes. However, depending upon the Dealer's work schedule, it may be necessary for the owner to make the vehicle available for a longer period of time.

Toyota Australia will notify all owners of involved vehicles by SMS, email and/or mail to their last known address and phone number. Owners are asked to keep their contact details up to date with Toyota to ensure communications can be received.

Owners with additional questions are asked to please contact their local/preferred Toyota Dealer in the first instance or the Toyota Recall Campaign Helpline on 1800 987 366 (Mon-Fri 8:00am-6:00pm AEDT). Please quote your 17-digit Vehicle Identification Number (VIN).


Q&A
Q1. What models are involved in Australia?

A1. A total of 615 HiLux and LandCruiser 200 Series vehicles are involved in Australia. The involved vehicles are:

LandCruiser 200 Sahara Horizon (CSE):

Vehicle ModelVIN Range

Vehicle Production Period Start

Vehicle Production Period End

Model CodeWMIVDSFromTo
Landcruiser 200 Sahara HorizonVDJ200JTMHV05J#0429766804301657December 2019January 2020


LandCruiser 200 VX & Sahara (Recall):

Vehicle ModelVIN Range

Vehicle Production Period Start

Vehicle Production Period End

Model CodeWMIVDSFromTo
Landcruiser 200 VX & SaharaVDJ200JTMHV05J#0417871304289076September 2015July 2019


HiLux Workmate Hi Rider (Recall):

Vehicle ModelVIN Range

Vehicle Production Period Start

Vehicle Production Period End

Model CodeWMIVDSFromTo
Hilux Hi-Rider 4x2GUN135MR0EB3DD#0055025100550420May-2019May-2020
00570018April-2019

Note: Although the involved vehicles are within the above VIN ranges, not all vehicles in these VIN ranges are involved or were sold in the Australian market.
(#) indicates additional check digit (alpha or numeric).


Q2. What is the condition?
A2. On involved vehicles, the compliance label contains incorrect information due to an administrative error.

Q3. What does the remedy involve?
A3. For all involved vehicles, Toyota dealers will replace the compliance label free of charge to customers.

Q4. How long will the remedy take?
A4. It will take approximately 30 minutes. However, depending upon the Dealer's work schedule, it may be necessary for the owner to make the vehicle available for a longer period of time.

Q5. When will the labels become available for this recall?
A5. Labels are now available to complete these campaigns.

Q6. Can I continue to drive my vehicle until the label is affixed?
A6. Yes, you can continue to drive your vehicle, however we request owners to get in contact with their local/preferred Toyota dealership to arrange the compliance label to be affixed. In the meantime, if you have any questions, please contact your local/preferred Toyota dealership or the Toyota Recall Campaign Helpline on 1800 987 366 (Mon-Fri 8.00am-6.00pm AEST).

Q7. Does this condition affect other Toyota models?
A7. Only models mentioned in the VIN range in the table at question 1 are involved in the Australian market.

Q8. My vehicle is in the affected production range. What should I do?
A8. Please contact your closest/preferred Toyota dealer to verify if your vehicle is included. Alternatively, please contact the Toyota Recall Campaign Helpline on 1800 987 366 (Mon-Fri 8.00am-6.00pm AEDT). Please quote your Vehicle Identification Number (VIN).

Q9. Where can I find my VIN?
A9. VIN number location varies by model. For information on how to find the VIN position specific to your vehicle, please search "vehicle identification number" in the alphabetical index at the rear of your Owner's Manual.

Q10. I'm reluctant to visit a Dealership due to COVID-19. How can you help?
A10. You can be assured that Toyota dealers are well-positioned to assist you in ways that prioritise your well-being and that of our dealership staff. For your peace of mind, our dealers have implemented intensive cleaning, hygiene and social-distancing measures, based on best-practice advice from governments and health authorities. Your preferred/local dealer will be able to assist in addressing your specific concern as well as any other questions you may have.

...ends/


For more information, please contact:

Tayla Hartley
Senior Public Affairs Specialist
tayla.hartley@toyota.com.au
Mob: 0459 879 615




 
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