04 May 2001
BOC STUDY RATES TOYOTA NUMBER ONE IN FORKLIFTS
Australia’s leading supplier of industrial gases has rated Toyota number one for forklift machine quality, safety, service back-up and customer support.
BOC Australia spent 9 months analysing forklift distributors nation-wide before it signed a national contract with Toyota.
It has already purchased more than 100 new Toyota machines nationally.
The nine-member cross-functional team used SESPA, BOC’s global supply selection strategy.
The strategy has been developed and used uniquely by BOC for evaluating and selecting “best in class” suppliers and monitoring their performance over time.
BOC’s engineering manager for Western Australia and the Northern Territory, Keith Nicolson, was a member of the team which audited forklift supplier sites across WA.
As part of the contract, BOC recently commissioned six new 2.5-tonne payload Toyota 7FG25 trucks at its Canning Vale (Perth) facility.
The Toyota machines load pallets of 15 to 20 gas bottles onto trucks.
“Toyota came out well on top in our audit,” Keith Nicolson said.
“The company has a good focus on service and customer support.
“We’re taking a long-term view to our materials handling needs, so we looked to quality of the machines and back-up service.”
Mr Nicholson said an important feature on Toyota forklifts was side shift for the tynes.
He said his company worked the forklifts hard, running two shifts a day at Canning Vale.
BOC’s Western Australian division has Toyota machines in depots across the state, including Karratha and Newman.
“The company will eventually have an all-Toyota fleet,” Mr Nicolson said.
“Our plan is to use the older machines in the regional centres.
“In five years, the current new machines from Canning Vale will go to the regions.”
Keith Nicolson said the oldest Toyota machine on BOC’s fleet gave him an insight into Toyota quality.
“Our Bunbury depot had a Toyota machine that was 20 years old. It had done relatively low hours for its age, so we refurbished it with a new seat and overhaul and it’s still going well.”
The unit was sent to BOC’s Mount Newman Agency.
The six new Toyota 7FG25 machines BOC has commissioned at Canning Vale feature Toyota’s industry leading safety systems, including active stability control and Toyota's System of Active Stability (SAS).
Toyota's world-first SAS monitors key operations, detecting and counteracting instability to lower the risk of forklift rollover and provides for a safer work environment.
Toyota is the only forklift manufacturer to offer customers the SAS feature.
To find out more information about Toyota’s range of forklifts, skid steer loaders or tow tractors freecall 1800 425 438, or visit the Toyota Industrial Equipment website at http://industrial.toyota.com.au
Toyota forklifts at work at BOC Gases' Canning Vale (Perth) facility.