11 December 2012
THE BEST OF THE BEST IN TOYOTA CUSTOMER SERVICE
Toyota Australia has announced the 2012 Champions of its annual nationwide contest to find the very best of its dealership employees.
The National Skills Contest promotes excellence across the spectrum of Toyota dealer staff.
The Champions in each category will jet off to Japan to be inducted into Toyota's International Assembly of Customer Service Champions Society.
The contest finals took place at Toyota's Sydney headquarters in early November.
The National Skills Contest tests and recognises outstanding achievements in the categories of service advisor, service technician, diagnostic technician, parts sales representative, parts interpreter, vehicle sales and customer experience managers.
Over 5700 dealer staff were eligible to take the first online quiz in March. The top 35 finalists were then determined through a series of quizzes, in-dealer assessments and regional finals.
Finalists felt the pressure as they had to work through practical tasks and role plays in front of an audience of dealer staff, TAFE executives and local business people, as well as the panel of judges.
The judges then assessed their performance against a range of competencies required for their role to determine the winner.
Michael Blucher from Mike Carney Toyota in Queensland won the Vehicle Sales Walk Around category. Michael is a previous Part Sales champion.
Angela Zonneveld-Condon of Illawarra Toyota took out the Customer Experience category, and Anthony Sciberras of Lander Toyota in New South Wales won the Service Advisor category. Both contestants excelled in the role-play situations presented to them.
Garry Perren of New Town Toyota in Western Australia qualified as the nation's best Toyota Parts Sales representative, while Jesse Wade from CMI Toyota in Adelaide won the Parts Interpreter category for a second time.
Service technicians and diagnostic technicians were faced with a series of technical issues that they were required to rectify through identification, diagnosis and repair.
Aproniano Horfilla from Ian Weigh Toyota in Queensland won the Service Technician category and John O'Neill from Peter Kittle Toyota in South Australia took out the Diagnostic Technician prize.
"We are an organisation that strives for kaizen - or continuous improvement - and the National Skills Contest plays an important role in ensuring that the quality of our service efforts is continually improving," Toyota Australia's executive vice president David Buttner said.
"It is only fair that we recognise those employees continually striving to keep Toyota at number one in the Australian vehicle market.
"They are the people who got us there, and they are the ones who will keep us there too."
For more information, please contact:
Manager Public Relations
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The 2012 Toyota National Skills Contest winners will travel to Japan to be inducted into Toyota's International Assembly of Customer Service Champions Society.
Jesse Wade of CMI Toyota Adelaide took out the Parts Interpreter award for the second time.